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Senior Coordinator Order Management more...
Location:Dallas, TX
First posted:June 13, 2017

What you’ll be doing...

The position manages the customer relationship and acts as the main point of contact for the customer throughout the service delivery process. The position requires a high degree of interpersonal and organizational skills, effectively managing customer as well as internal business unit expectations, providing skillful

· High level organizational skills with a strong ability to multi-task and maintain high quality standards; experience in a process and continuous improvement environment a plus

· Highly effective communication skills to interface with customers, sales, technical support personnel, and other telecom professionals; MUST be able to convey information in a logical and professional manner in verbal and written forms

· Keen knowledge and understanding of telecom products and services (see Complexity Matrix); must understand the technical aspect of networks with a focus on transport and transit products; demonstrated ability to be highly effective and influential in a matrix managed environment at all levels across the company

· Thorough understanding and a high level of technical knowledge associated with products such as Complex and Wholesale product sets: Ethernet (EOC/EOS) , MPLS, DS1, DS3, OCN -Flex

· Ensures project/orders are delivered on time, striving to exceed customer expectations.

· Effectively communicates dependencies and project status to customer and others as needed.

· Drives to achieve/exceed monthly revenue goals for the business. Acts as Primary contact for the project/order during the implementation of the project/order.

· Applies solid knowledge of the organization, influencing others through effective matrix management skills to ensure a positive outcome for both the customer and XO.

· Proactively manages change in scope, identifying potential issues and devises contingency plan or alternate solution with least impact to the customer.

· Demonstrates knowledge of and proficiency in installation procedures for standard, less complex products and services.

· Effectively applies company best practices, however understands when a creative out of the box solution is appropriate; analyzes operational performance data to provide continuous improvements for the Service Delivery organization.

· Commonly Used Systems: TBS, EOM, Netprov, LINX, WFM, ASR VFO, Ne-Test, Dashvue, LOA Shared document files

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • One or more years of relevant work experience.

Even better if you have:

  • Experience in Service Delivery Coordination or Project/Program management positions within the Telecommunications industry.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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