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Network Engineer more...
Location:Dallas, TX
First posted:June 01, 2017 (last updated 3 weeks 1 day ago)

What you’ll be doing...

Verizon has announced plans to sellits customer facing, Enterprise Cloud Managed Hosting service offerings to IBM. This position is included as part of the planned sale.

Verizon is looking for an experienced Service Delivery Professional with demonstrated Virtualization, Networking and Storage experience to manage the relationship and delivery of services to one of our strategic clients. Verizon’s services include the design, implementation, 24x7 management, and growth of highly available, scalable and fault tolerant systems – both corporate and e-commerce. In delivering these services, the Service Manager will work through and collaborate with various technical teams and resources in our 24x7 Service Operations Center. The Service Manager is responsible for overall accountability for client satisfaction and operational stability for the client’s environment and the success on all projects. This role will require the candidate to:

Work with one or more strategic clients operating large, highly secure corporate or e-commerce systems comprised of Unix-, Linux-, and Windows-based servers, complex networks, and dedicated and shared databases

Consult with a Fortune 500 client on strategic, organizational, and operational challenges with their systems

Indirectly manage Sales, Services, Operations and Account Management personnel throughout the client delivery lifecycle

Serve as an departmental escalation point for internal department and client leadership

Establish and maintain long-term relationships with client(s) and third-party vendor personnel

Develop, track and report on Service Level Agreement compliance for existing services contracts

Develop and manage strategic relationships with service delivery partners

Directly coach and mentor small teams of client delivery personnel (engineers, project managers, and other account managers)

Evaluate incoming projects for operational impact to the client’s system, and implement strategies to mitigate any negative effects

What we’re looking for...

Bachelor’s Degree Preferred

Operational support experience

ITIL v3 certification

MUST have Virtualization, Networking, and Storage experience

8+ years of leadership experience in the Information Technology sector

10+ years’ experience in successfully managing complex service delivery activities in a client services industry

Demonstrated ability to build and maintain long-term, client relationships

Demonstrated ability to develop and implement client-driven organizational infrastructure

Demonstrated ability to understand business and technical issues in a variety of industries

Experience with technical projects such as software deployment, enterprise systems infrastructure, business process development, and e-commerce systems deployment, launch and operations

Must be able to manage small to medium sized projects using industry standard tools and methodologies

Prefer technology practice management and/or IT consulting experience

A solid understanding of overall business functions and the impact of technical decisions on business results

Outstanding interpersonal and communications skills required

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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